30-Day Replacement Guarantee
30 days to validate that the engineer fits your team. If it doesn't work, we replace them at no cost — without disrupting your delivery cadence.
GUARANTEE
30-day replacement. The PRO Team standard.
No replacement cost
Conectia absorbs the search and replacement cost. We don't bill you for the transition window or the selection of the new profile.
Your judgment defines the fit
If you decide the technical or cultural fit isn't working, we activate the replacement. We don't ask for documented justification.
Response in 72 hours
One call to your Delivery Manager: we respond within 72 hours and propose a replacement within 7 days, with the context transferred.
HOW IT WORKS
How replacement works
Replacement doesn't mean starting from scratch. The process is designed to keep delivery cadence intact.
Replacement within 7 days
If the technical or cultural fit isn't working, you let your Delivery Manager know. Search is activated with PRO priority within 72 hours and a new engineer is proposed within 7 days, at no cost.
- Active search with PRO priority
- No cost for the replacement
- Dedicated Delivery Manager during the transition
- New engineer proposed within 7 days
Continuity without context loss
The new engineer comes in with the technical context already documented: architecture, design decisions, backlog and team dynamics. The productivity curve stays intact.
- Technical documentation transferred
- Onboarding accelerated by the PRO Team
- Product context and team dynamics covered
- Productivity preserved without reset
REAL SITUATIONS
When the guarantee is activated
Common situations in which the guarantee is activated — and how we resolve them.
The technical profile doesn't fit
You hired a senior React engineer, but the roadmap demands more backend depth than expected. You spot it in week one. We activate replacement and propose a senior full-stack profile within 7 days.
Cultural integration doesn't work
The engineer is technically solid but the integration with the team's dynamics doesn't flow. We propose two alternative profiles with different communication styles within 7 days.
Project priorities changed
Your roadmap shifted and the profile you initially needed is no longer the right one. We activate replacement with the new profile at no additional cost.
You want to start with a smaller commitment
If you'd rather validate the fit with a smaller commitment before starting an ongoing engagement, the 14-day Pilot Sprint is the natural entry point — fixed price, with technical leadership from a CTO.
FAQ
What clients ask about the guarantee
When does the 30-day window start?
From the engineer's first working day on your project. You have 30 days to validate technical and cultural fit.
What if the replacement doesn't fit either?
The guarantee restarts with each new engineer assigned. We work until we find the profile that fits your team and your stack.
Is there any administrative process?
An email to your Delivery Manager is enough to start. We handle the search, context transfer and onboarding of the new engineer.
Does it apply to all plans?
Yes. It's part of the PRO Team service standard. It applies to every engagement, with no add-ons or premium tiers.